Error Code

Description

Examples

RoomTypeNotFound

Room Type Not Found

Room ID XXX cannot be found

RatePlanNotFound

Rate Plan Not Found

Rate ID XXX cannot be found

HotelNotFound

Hotel Not Found

Hotel ID XXX cannot be found

ChannelNotFound

Channel Not Found

Distributor ID XXX cannot be found

SupplierNotFound

Supplier Not Found

Supplier ID XXX cannot be found

ContractNotFound
Contract Not Found
Contract ID XXX cannot be found

ReservationNotFound

Reservation Not Found

Reservation cannot be found

CancelReservationProhibited

Cancellation Is Not Allowed

Reservation cannot be canceled

ModifyReservationProhibited

Modify Is Not Allowed

Reservation cannot be modified

OverCancellationTime

Over Cancellation Time

Over Cancellation Time

NoAllotment

No Allotment

No available rooms for the requested dates

InvalidCorporateID

This occurs when the distributors send a request with a corporate code(corpCode), but the corp mapping has not been imported through the Console.

corpCode xxx does not have any existing mappings, therefore no products will be returned. Please check the mapping in GO Console

ExceedAdultCount

Exceed Adult Count

The number of adults you have selected exceeds the maximum allowed per room

ExceedChildCount

Exceed Child Count

The number of children you have selected exceeds the maximum allowed per room

ExceedRoomCount
Exceed Room Count
Request room count exceeded

IncorrectContactNameFormat

Incorrect Contact Name Format

Incorrect Contact Name Format

IncorrectExtraBreakfastCount

Incorrect Extra Breakfast Count

Incorrect Extra Breakfast Count

IncorrectExtraBedCount

Incorrect Extra Bed Count

Incorrect Extra Bed Count

IncorrectCheckinDate

Incorrect Check-in Date

Check-in in StayRange cannot be after check-out

IncorrectCheckOutDate

Incorrect Check-Out Date

Check-out cannot be equal to or less than check-in

IncorrectCreditcardNumber

Incorrect Credit Card Number

Incorrect Credit Card Number

IncorrectCreditcardExpireDate

Incorrect Credit Card Expiration Date

Incorrect Credit Card Expiration Date

NotSupportedPaymentType

Not Supported Payment Type

Not Supported Payment Type

ExtraBedProhibited

Extra Bed Not Allowed

Extra Bed Not Allowed

ExtraBreakfastProhibited

Extra Breakfast is Not Allowed

Extra Breakfast is Not Allowed

OverReservationTime

Over Reservation Time

Over Reservation Time

DuplicateReservation

Duplicate Reservation

Duplicate Reservation

NeedAdvanceReserve

Advance Reservation Is Required

Advance Reservation Is Required

InconsistentRate

Inconsistent Rate

Reservation total amountBeforeTax[276.43] is not consistent with live check total amountBeforeTax[330.28]

InconsistentCurrency

Inconsistent Currency

Inconsistent Currency

InconsistentReservationStatus
InconsistentReservationStatus
Reservation is not accepted from [BOOKFAILED] to [CONFIRMED] and distributor resId [XXX]
HotelStatusDeactived
Hotel is deactivated
Hotel [XXX] status is deactivated

MissingField

Missing Field

The field XXX is required

InvalidField

Invalid field

Missing or Invalid field[childAges], Child ages array size must match child count

System

Internal System Error

Internal System Error

Unknown

Unknown error from third-party service

Unknown error from third-party service

NetError

Network issue

Connection refused: /ip:8109 at remote address: /ip:8109. Remote Info: Not Available

Timeout

Timeout issue

The response did not return on time[10s]

AccessDenied
Access to the API is denied due to the connection suspension or terminationAccessDenied to API[xxx] because the customer is [Suspended/Terminated]
InvalidVersion
It occurs when distributors send a request with a new field, but their API version is below the minimum version requirement.
Please upgrade to the latest APl version {v.x.x.x} to use this field
RateAccessDenied
It occurs when the requested rate ID is not available for the specified corporate code. For instance, a TMC distributor has two customers, C1 and C2. The corp mapping corp_C1/rate_01 is imported for customer C1, while the corp mapping corp_C2/rate_02 is imported for customer C2. If the TMC distributor sends corp_C1/rate_02, but the rate_02 is not available for customer C1.
corpCode xxx does not have access to the requested rates